Why Cant I Download Apps On My Android Phone

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Jan 13, 2015 - Go to Menu > Settings > scroll down to and tap Apps. Swipe on right side to the 'All' tab and scroll down and look first for Download Manager. Tap to enter then Tap Clear Data. Next, return to the 'All' tab and look for Google Play Store, Tap to enter then tap Clear the cache and restart your device.

  1. Why Can I Not Download Apps On My Android Phone
  2. Android Phone Won T Download Apps
  3. Why Cant I Download Apps On My Android Device
  4. Why Can T I Download Apps On My Android Phone

If you're having trouble with the Google Play Store app not opening or downloading, please see the steps below.

Please make sure you have an active internet connection before attempting any troubleshooting

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Troubleshoot play store issues

Restart the deviceClick to Expand
1Press and hold the Power button until the menu pops up
2Tap the Restart button and wait for the device to power off and on again
Clear Data of the Play StoreClick to Expand1Open the Settings app and tap Apps
Apps' src='//images.samsung.com/is/image/samsung/p5/au/faq/mobile-device/play-store/apps01.png?$ORIGIN_PNG$'/>

Best app to download torrent magnet links. In older operating systems you'll find this option in Settings > Application Manager

2Scroll down to select Google Play Store
3Tap Storage
4Select Clear Data and tap Delete to confirm
Delete' src='//images.samsung.com/is/content/samsung/p5/au/faq/mobile-device/play-store/apps04.gif?$ORIGIN_GIF$'/>
Reset the Download ManagerClick to Expand1Open the Settings app and select Apps
Select Apps' src='//images.samsung.com/is/image/samsung/p5/au/faq/mobile-device/play-store/apps01.png?$ORIGIN_PNG$'/>

In older operating systems you'll find this option in Settings > Application Manager

2Select the 3 dot menu button on the top right hand side and tap Show system apps
Select Apps' src='//images.samsung.com/is/content/samsung/p5/au/faq/mobile-device/play-store/download02.gif?$ORIGIN_GIF$'/>
3Scroll down and select Download Manager. Check that the app is enabled (we want the option to show as Disable)
4Select Force Stop to shut down just this app. This won't affect any information on the device. Select Force stop on the prompt to confirm.
Check the Date & Time SettingsClick to Expand1Open the Settings app and select General Management, then Date and Time
Select General Management' src='//images.samsung.com/is/content/samsung/p5/au/faq/mobile-device/play-store/date01.gif?$ORIGIN_GIF$'/>

In older operating systems you'll find this option in Settings > Date & Time

2Make sure Automatic date and time is switched on (toggled to the right & blue)

Why Can I Not Download Apps On My Android Phone

Check available storage spaceClick to Expand1Open the Settings app and select Device Maintenance
Select Device Maintenance' src='//images.samsung.com/is/image/samsung/p5/au/faq/mobile-device/play-store/storage01.png?$ORIGIN_PNG$'/>

In older operating systems you'll find similar options in a seperate app called Smart Manager, however you can check Settings > Storage.

2Select Storage at the bottom of the screen
3Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.
Select Apps' src='//images.samsung.com/is/image/samsung/p5/au/faq/mobile-device/play-store/storage03.png?$ORIGIN_PNG$'/>
Remove and re-add Google AccountClick to Expand1Open the Settings and select Cloud and Accounts

In older operating systems you'll find this option in Settings > Accounts

2Select Accounts
3Select your Google Account
4Select Remove Account.Depending on the operating system this option may be under a 3 dot menu button on the top right hand side of the screen.
5Select Remove Account to confirm.
Any information removed in this process will be downloaded onto the device once the account is added back in.
6Select Add Account
7Select Google
8Enter your Google Account
9Enter your Google Account password
10Agree to the Google Terms and Conditions to finish
Enable All Related AppsClick to Expand1Open Settings and Select Apps
Apps' src='//images.samsung.com/is/image/samsung/p5/au/faq/mobile-device/remove-google-account/disabled01.png?$ORIGIN_PNG$'/>

In older operating systems you'll find this option in Settings > Application Manager

2Select the top right 3 dot menu button and Show System Apps
3Select to show Disabled apps from the dropdown
4Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list
5Select any Google Play Store related apps and select Enable to turn off the restriction

If none of the above steps have resolved the problem please call 1300 425 299 (in Australia) for further assistance.

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Android Phone Won T Download Apps

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